Legal
Refund Policy
Last updated: 18 August 2026
This Refund Policy explains when Fyooser (Pty) Ltd (“Fyooser”, “we”, “us”, or “our”), a company based in South Africa, issues refunds for paid Fyooser plans and related billing. It forms part of our commercial terms alongside our Terms & Conditions and pricing.
30-day money-back guarantee
If you are not satisfied with a paid Fyooser plan, you may request a full refund of your first paid subscription charge within 30 days of that purchase.
This money-back guarantee applies once per organisation (or account, for personal plans) to the first paid charge for a Fyooser subscription. It does not apply to later renewals or subsequent upgrades after that first paid purchase, except where South African law requires otherwise.
How to request a refund
To claim the 30-day money-back guarantee (or to ask about any other refund), contact Fyooser (Pty) Ltd at notifications@fyooser.app or via our contact page. Please include the email on the account, the organisation name if applicable, and the date of the charge.
We aim to review eligible requests promptly. Approved refunds are returned to the original payment method within ten (10) business days after approval, subject to your bank or payment provider’s processing times.
Cancellations versus refunds
Cancelling a subscription stops future renewals. Outside the 30-day money-back window for your first paid charge, cancellation does not entitle you to a refund for the current billing period already paid, except where South African law requires otherwise.
Free plans have no paid charge and therefore no refund.
What is not covered
This Refund Policy does not cover:
- Charges from third-party tools or services you connect through Fyooser (those remain governed by the third party)
- Renewals or paid charges after your first paid subscription purchase, except where the law requires a refund
- Requests made more than 30 days after the first paid charge
- Accounts suspended or terminated for fraud, abuse, or breach of our Terms
- Taxes or fees retained by payment processors or banks where they are not refundable to us
How refunds are paid
Refunds are issued to the original payment method used for the charge. We do not provide cash refunds. Currency and any conversion differences are handled by your payment provider.
Consumer protections
Nothing in this Refund Policy limits rights you may have under the laws of the Republic of South Africa, including mandatory consumer protections that cannot be waived by contract.
Changes to this policy
We may update this Refund Policy by posting a revised version on this page and updating the “Last updated” date. Changes apply to purchases made after the updated date, unless a different effective date is stated.
Contact
For refund questions, contact Fyooser (Pty) Ltd in South Africa at notifications@fyooser.app or via our contact page.